FAQ and Policies
By purchasing any of our items from this store you are agreeing with our policies
the store is based in Sacramento, California __________________________________________________________________
we accept payments through PayPal, including cards and Paypal credit for secure and easy shopping! __________________________________________________________________
✧ Orders are processed through the week and delivered to the post office on the next Saturday
✧ All orders placed after Friday 6:00 PM (pacific time) will be shipped on the following Saturday
Shipping is calculated based on cost of packaging, cost of shipping, plus additional charges per extra item due to added weight.
We Use USPS as our main carrier
✧ Domestic shipping takes 1-5 days
✧ tracking number is included
✧ International shipping delivery times may vary between 2 and 8 weeks.
✧ Tracking number is included until it leaves the US territory, once it arrives at the receiving country it will be delivered to the country's postal services, who then will be the ones responsible for delivering the package to the destination.
✧ We are not responsible for any extra customs fees that may be charged on other countries.
✧ EU Customers: Due to the new VAT laws that went into effect on the 1st of July 2021, you will likely receive VAT charges upon delivery of your order. By purchasing from our store you understand that you may have to pay VAT upon delivery. __________________________________________________________________
No returns or exchanges are accepted unless damaged or incorrect. All sales are final. In case of receiving incorrect or damaged item please contact us with photos of the damaged product including your order number
We are not responsible for items once shipped! we are not liable for any lost packages delivered through United States Postal Service or any other third parties. Please check with your local post office first to see if they may have the package on hold first! Doki Rosi cannot replace or offer a refund for missing orders.
If you have any questions about an item please contact us through the “contact us” page or via social media and we’ll be happy to answer them for you!